We were on our sisters account for telephone service through Xfinity Mobile, we received on phone in September and October of 2017. When you missed your payment after the twelve day grace period, you would have to pay half of next months bill on the payment you missed. In December of 2018, Keyazyah Johnson, who was renting the iPhone 8 through Xfinity Mobile switched to Sprint, but she wanted to keep the same number and keep the device and continue to make the 29.16 payments a month, since she was almost done. It took Xfinity almost two months to switch the phone number over and deactivate the service on the iPhone 8. I, Keyundrea Johnson, was renting the iPhone 8 Plus through Xfinity Mobile
Tag: Xfinity Mobile
Xfinity Mobile Complaint
They were not clear on their billing cycle. I though it was 30 days its suppose to be every 20 days and you have a 10 day grace period.if i pay on the 3rd or 5th of the month, I'm late but thats in the grace period, then they want to charge me on the28th of the same month. They are suppoce to work with you on the date you can pay. I'm being charged twice a month. If i pay on the 3rd i should receive the next bill the next month. Why am i being charge for april when their customer service did not withdrawn it for april in april i give them a date to withdrawn it and they did not do it. I should not have to pay because your customer service did not do their job causing unnecessary problems fo
Xfinity Mobile Complaint
I had asked Xfinity Mobile to cancel my lines around March 28, 2018. I was not aware that they reinstated my lines some time after that, while I was overseas. They have charged me line access fees and taxes beginning from Aug-Sep cycle. They also charge me for data for Jan-Feb of 2019 billing cycle. I was charged, illegally without my permission, for phone bills. After I came back from overseas, I kept using my phone for youtube, facebook, and such. This is where the data charge comes from. I wasn't aware that my phone lines were still active 10 months after I had cancelled them. I thought I was able to use the phone because I had Xfinity Internet services at home. I had never agreed to having phone services on my device after March 28, 2018, therefore I should have been never charged for phone services. I have paid late fees on my credit card, for which xfinity is partially at fault because they had wrongfully added to my credit card balance. I have also spent up to 10 hours of time arguing and disputing these charges with customer care representatives. I have waited for about 2 months or so to get this money back, during which time I have had to go through unnecessary amount of stress that I shouldn't have had to.
