Tag: Wireless Phone

MetroPCS / Metro by T-Mobile Complaint

over charged for cellphone. on the 1st of july went to diamond wireless and ask if they could use my old Verizon and keep the same number.he told me had to leave it there activation on the computer was down, pick it up on the 2nd of July, and it would cost me 107.00 and I paid him in cash on the 1st. I went back on the 2nd end,ed up buying a phone. I paid them 233.97 in cash, and another 219.00 with my debit card. it cost me a total 560.29 corporate told me when I call not worry they would send me a check and I did not have to pay for the month of august. call yesterday,they told me get the money from the store where I got my new phone

AT&T Wireless Complaint

AT&T has placed a bogus charge on my bill which I am planning on disputing and I am fully expecting it to go to arbitration. In the meantime however they are threatening to suspend my service which I cannot afford to have happen. Is there any way to put a stop on this suspension until the dispute has been settled? If they will not stop suspension, can I cancel my service and take my phones to another carrier?

TracFone, Net10, or Total Wireless Complaint

Received a promotion through text (add a line and activate it, you get a free month of service for that new line and a free month of service for the existing line). I followed the steps to purchase a new SIM card for that new line, received it in the mail and proceeded to CALL Simple Mobile and speak with a representative to get clear concise directions on how to activate the new line because I didn’t want to mess up and do the wrong thing. The representative tells me I need to buy a plan and have it added to the new line in order to activate service. I buy the plan and he tells me it’s been added to the account and I need to wait 24-72 hours for the plan to be activated. I waited 3 days and

Boost Mobile Complaint

I was the primary account holder for a family plan for 4 phones. Boost gave out my personal information TWICE to an unauthorized person who did not have any permission to break the plan. I've called the support lines twice to talk to corporate to make a complaint and was given FALSE promises and information. No one has called me as promised concerning this situation. This is a clear violation of my rights to confidentiality and breach of contract.

Verizon Wireless Complaint

My husband and I upgraded our cell phones at a Verizon Wireless store. We believed we were getting a buy one, get one free deal. This deal required adding a new, third, line. After some time, one of the old lines could be canceled. My husband wanted to keep his cell number (ending in ****). I had verbal confirmation with the salesman that my cell number (ending in ****) is the one that would later be canceled. My new cell phone was supposed to have a new number (ending in ****). When I got home and was setting up the new phones, I realized they had switched this - I kept my old number on my new phone, and my husband did not. I spent over an hour on the phone with a Verizon representative to

AT&T Wireless Complaint

Have been being charged for a line I did not authorize or know about until last month, the refuse to take it off my bill. Reps say it is connected to a phone that I returned under the insurance contract, I had to pay extra when my phone that was still under warranty quit working, the insurance sent me a new phone and said to just put my SIM card in it. Little did I know that they were going to charge me for a new line as well as for my old line. I will not pay the charges and they keep threatening to disconnect me. AT&T reps are not helpful at all, they keep coming up with excuses and say they can’t reimburse me for charges made for this nonexistent line. Tired of fighting with them, they ha

AT&T Wireless Complaint

When porting over 4 numbers I was told my bill would be no more than $260 with everything included. I had no home of my own, they told me by porting over my 4 numbers I was eligible for the BOGO with no stipulations and I consistently asked them over and over are you sure. On multiple occasions they said yes. Different reps. They never said I needed home services to be eligible. I started the process online and ended up going to the store because they only sent one phone out and during that time my sister passed away so I was out of town. I asked if they wanted to cancel the entire thing all together and they said no just go pick up the other phones in the store which was in another city. We