My husband and I upgraded our cell phones at a Verizon Wireless store. We believed we were getting a buy one, get one free deal. This deal required adding a new, third, line. After some time, one of the old lines could be canceled. My husband wanted to keep his cell number (ending in ****). I had verbal confirmation with the salesman that my cell number (ending in ****) is the one that would later be canceled. My new cell phone was supposed to have a new number (ending in ****). When I got home and was setting up the new phones, I realized they had switched this - I kept my old number on my new phone, and my husband did not. I spent over an hour on the phone with a Verizon representative to

Overcharging for miscellaneous fees that were to be included as part of the plan

Quoted at $10 a month for a device payment. Charged $38 instead

I'm paying 167 a month for a plan that's slow seems like Verizon has found a way to control my phone to slow it down I'm always going into device care to clean the ram every 2 minutes to to get the speed back

They false reported my payment history, and now my credit score went down 200 points when I have been paying every single due payments.

I cancelled my service on October 13, 2018. The company continued to charge me in October and November of 2018, for a total of 307.31. I contacted the customer service agents and said that it was possible that I owed Verizon maybe $30 for the remainder of October, but I certainly did not owe for November, and asked them to modify the bill. They did not. They argued that I had only cancelled two lines, not a third. First, I simply cancelled my service in the conversation of October 13, 2018. I ported two lines to other carriers. I did not know a third line existed, because I had cancelled the third line some six months to one year earlier. But I said I wanted to cancel my account, not that I

They sent me a "like new" refurbished phone that had a bad charging port. Now the phone won't turn on at all and they are telling the insurance and warranty are void since the phone won't turn on and want me to pay the whole $160 deductible to get another replacement after only 3 months! Second time they did this. On the internet you can buy the phone for less than the deductible. However my payoff to Verizon is $260!!!!

For the last 6 months my phone service (calls and texts) have not been working consistently. I have many screen shots with different time stamps showing my dropped calls, text messages that wouldn't go through etc. I switched to Verizon b/c their advertising says the have the best service and I need my phone for business. I have called into Verizon multiple times and each time they apologize, send me to the Apple store to get my device fixed etc. Most recently they told me a new sim card would fix the problem and they would overnight it. The SIM card arrived 2 weeks later, with incorrect instructions on how to install it and it still did not fix the problem. For Verizon to sell me an unlimit

They took money out after i specifically changed my date to 4 days later. I am stuck with no money, and return charges with my bank. This is embarrassing. I had to borrow money from a friend. Im not rich, but I'm an adult. If i screw them over, they just shut my phone off. Im screwed, day 2