Tag: Take Action

DirecTV Complaint

Promised a $300 rewrd VISA card if I switched from Cos. Did the switch but never got it. TV DVR not working and they keep selling me new contolers to fix it but it doesn't. In the middle of this I lost all local chanels because ATT doesn't want to pay the provider. When I went to cancel they say they will charge me 120 for "early termination". I am termnating because they are not providing the service they agreed to provide. Just found out they are chargin for HBO and Showtime wwhich I did not order as I get it from Amazon.

T-Mobile Complaint

I'm a victim of internet fraud and identity theft by someone who used my Bank info to purchase $484.67 on T-Mobile account # ******** phone #***-******** . Transaction type, ACH Debit on 09/20/2018 . another world T-Mobile has done transaction on my behalf from my account without my permission . I have attempted many time through my Bank( City Bank) and directing going to the store and calling T-Mobile customer Service to resolve the issue but T-Mobile doesn't accept the issue and not cooperating with me claiming that transaction was correct and will not return the money.

Charter Spectrum Complaint

I have been with spectrum/brighthouse for many years and as of right now every single day I am kicked offline and my internet service is always never working I call and even get a new box but still I'm only able to be online for a short period of time so the speed of the internet and usage That I'm paying for is not being used if I'm getting knocked off line every day for hours at a time also I have yet to receive the 75 dollar refund that was suppose to be offered to me for the charge when switch from bright house to spectrum

AT&T Complaint

I have cancelled my services starting today Jul 8th. My billing cycle started Jul 3rd and goes thru Aug 2nd. The customer service person has informed me that AT&T no longer do proration of the final bill and, therefore, will not pay me a refund for services not used from Jul 9th thru Aug 2nd.

Verizon Wireless Complaint

I cancelled my service on October 13, 2018. The company continued to charge me in October and November of 2018, for a total of 307.31. I contacted the customer service agents and said that it was possible that I owed Verizon maybe $30 for the remainder of October, but I certainly did not owe for November, and asked them to modify the bill. They did not. They argued that I had only cancelled two lines, not a third. First, I simply cancelled my service in the conversation of October 13, 2018. I ported two lines to other carriers. I did not know a third line existed, because I had cancelled the third line some six months to one year earlier. But I said I wanted to cancel my account, not that I

Cricket Wireless Complaint

I have had Cricket for years and suddenly my account went from unlimited 4 LTE to speeds "up to 3 LTE" a new plan appeared "Unlimited Plus" and same price. but would charge me on my second line $15.00 more. I have no desire to upgrade that 2nd line. I should be Grandfathered in my old plan if plans changed. I have called Cricket a dozen times. Their offshore reps while polite are 100% useless. The one rep who "created a ticket" for my issue. No ticket was ever created because they said I would have received an email which I never did. I have asked for Supervisors & USA reps wind up getting disconnected or back in the que. No corporate phone number anywhere. Not accredited by BBB so can't tur