Tag: Take Action

Charter Spectrum Complaint

We moved into a new home and Spectrum sent out a tech to run new lines in our house. My laptop computer was sitting on my desk. I was not home when the tech did the work. When I got home I went to go on my computer and it was busted up. It was put back on my desk like nothing happened. The tech was the only person to enter my room. They sent out a investigator who denied the claim saying there is no proof that the tech did it. I have a picture I took the night before of my desk with the computer sitting properly on my desk. The next picture I took after I discovered my computer busted up in the exact same place.

AT&T Wireless Complaint

Since I switched my services to AT&T on August 31 2018 I have issues with Billing Services and Phones. I did get some credits for these issues but the issue has not been resolved. My plan has been change monthly causing more fees the phones were replaced but still have issues with call text and connectivity I have brought the phones in to both Best Buy and AT&T to be referred back to tech support. I can't be the only one with these issues I feel with all these issues I did not make a good choice switching to AT&T I was mislead about promotions and plan price I did contact this service in the beginning and dropped the case as they had a solution but did not give me the credits they said they

CenturyLink – Internet Complaint

I signed up for Centurylink Phone and internet service when my company migrated all office workers to WAH positions. I was advised that if I added home phone service, for around $10/month more, I would receive a $200 Visa gift card, I eventually did receive my giftcard but not till almost 3 months after my service was connected. Experienced a few outages here and there, mostly during bad weather, so I figured that's typical of severe weather. Then on Friday June 28-- my internet service crashed, around 4pm. Again, keep in mind I WORK FROM HOME, it is ABSOLUTELY imperative that I not be without internet for any extended period of time. I called their tech support department. I reported the ou

AT&T Complaint

I signed up for at&t cable through a 3 party through Walmart, they took my personal information took money from account, never showed to install until almost a month later, they sent a man to my home in his personal vehicle, he was in my home for 2 hrs, installing the equipment, left 2 days cancel my cable in which they had opened 3 account in my name for internet, not cable, so now I have no cable no one has made any attempt to reimburse me nor reconnect my services, but are still call and ask for more money for services I don't have ,then sent a bill for $100, , for something I had for not even 32 hrs ,

Frontier Communications Complaint

Frontier has engaged in "negative option billing" making me pay for service I did not order nor want, I called to cancel certain features to no avail. I've been passed around between customer service and retention, been on the phone up to two hours only to be hung up on. I was promised a supervisor would call me back, never happened. I was in a two-year contract that I didn't order - triple-play. when I received my first bill, I didn't mind too much because the cost of it was almost reasonable with the exception that I was being charged for a landline. I don't own a landline phone, never wanted one. I called to have it removed off my bill. I was told they could not remove it because it was p

T-Mobile Complaint

In the month of April 2019, T Mobile had a promotion of buying one phone, add a second line and get a second phone for free. With excitement I called Tmobile for the wonderful off. In the process of the agent processing my product, the agent admitted he made an error which in any case it was not a big deal because mistakes do happen. Although I was on hold for more than two hours, I was in expectant of getting the issue resolved. After four hours the agent was not able to rectify the problem. My account was charged of 154.00 amounted to 456multiple times, because their system still assumes I wanted three lines instead of two lines. I have called serval times since for Tmobile to rectify this

Comcast Complaint

Xfinity automatically increased my bill from $93.9 to $129.05. I called them to ask why. They said the reason is because my old contract was expired. I never get any notification for confirmation to sign a new contract or accept a new higher rate. Moreover, I paid for internet speed 150 mbps download, but I never get higher than 70 mbps once testing. After 1hr talking on phone with couples agents, we couldn’t make a deal and I ended up to cancel my service with them. Moreover, last year when I 1st signed the contract with them, it was included NFL channel. However, I got the bill for 2nd month of service with higher price, I called them to asked why. They said that the package could be chang