I used to have tmobile 2 years ago i was getting charged for an extra line which i had no knowledge of i just received a collection bill that say i owe them 900$ when i pay them for 2 years straight while the phone being pay off.

For over a year I've been going back and forth with T-Mobile about an escalated bill and complaining about a larger than normal bill. After many attempts / requests to T-mobile on why my bill was so High, I finally spoke with a representative who confirmed my suspicions. The rep informed me that I'd been paying for a phone that I "didn't have". To make matters worse I'd been paying this additional fee for over a year. I contacted T-mobile and spoke with Customer Serv Rep Timothy (employee # 124719) I spoke with him on June 7th at approx 11:30a. He confirmed I'd been paying the fee for over a year and requested that I go to T-mobile on Bissonnet to confirm the phone had been returned, and pa

In the T-Mobile commercials (I reviewed one from December on YouTube in slow motion) it says you get Free Netflix with the plan and in the fine print it says "All T-Mobile One" accounts. I have a T-Mobile One account and they say that I'm not eligible for it.

I have STACKS aid notes and rep numbers, voice recordings documenting how T-Mobile has wasted in excess of 35 hours of my time resolving an accounting error on their part. They credited me back over $1200 already, but they failed to keep their commitment to fix my monthly total, which was the cause of the issue in the first place. It is a business account, and it is costing me money to deal with them. They have even disconnected my services, while my father-in-law who is a kidney transplant patient is in need of our assistance.

Their employee didnt enter IMEI #'s into their system in regards to 2 warranty exchange phones. As a result, I was unable to return the phones when they quit working. This was the 2nd set of LG V30's that were faulty. I emailed John Legere. He had a senior officer under him email me back & address situation. In the very first response, she admitted that their system didnt update IMEI's on new phones. Now whether thats an employees fault or a system error, its still not my fault. As a result of the issue, I was faced with either purchasing 2 new phones at retail price + continue payin on phones that didnt work & pay a non return fee on those phones or just simply change carriers. Before chang

December 2018 my husband and I three way called T-Mobile customer support. We decided that he would get taken off of my account and get his own. Months beforehand an arguement arose between he and I of him getting a phone out on my account, I was told he was allowed to do so because I approved him to be a authorized user. Upon adding him as a authorized user it was not disclosed that he would have such such say to access my line of credit without my written signature. While three way calling I agreed to release him from my line and asked MULTIPLE times that the phone get switched to his account. I was told "yes, not a problem" every time from a woman with a heavy accent. With my understandin

I switched to T-Mobile unsung the Get Out Of The Red Promotion. TMobile refused to pay me after I switched. They encouraged me to go to Verizon and request documents. I did just this which resulted in verbal abuse from the Verizon Employee. I had to call 911 which is Documented. Even after getting the documents T-Mobile requested I was denied the Get Out Of The Red Campaign. I missed several days of work and invested 20 plus hours only to get sick from emotional distress.

Phone service does not work at home

My account was due a 5.00 credit for autopay per line and only applied 3 of my 4 lines over a period of years

T mobile ported out my phone number after 12 years without my authorization. Resulting in identity theft for myself and spouse