Sprint Complaint

I was charged $40 a month for 1 year of service for a phone that I paid in full and asked for the account to be canceled. I have the receipt and it shows on my account information but Sprint doesn’t want to correct the discrepancy.

Sprint Complaint

Between April 2016 and October 2018 I had successfully paid off 4 contracted phones with the option to own the devices they say with an additional 6 months.. almost a year later they still billing me for phones I’ve paid for .

Sprint Complaint

I was sent a Phone with a bad battery. I could not go to the store and ordered it online. Now they want me to take it to a store to have it diagnosed to see if the battery is bad. I’m willing to do that but if the battery is bad I want to return it and get a brand new phone. Because I do not trust them now on their refurbished phones. I don’t want to keep doing this with them. Why wouldn’t they have checked the battery on a refurbished phone with the same diagnosis they’re going to use for my phone when I take it to the store before they shipped it. I think it is fraud. They are trying to say I waited too long but I called them right away and asked them to send me a new phone. I was on crut

Sprint Complaint

The company never issued me payoff cards for my old devices. Someone in house accessed my account and changed my mailing address to theirs. They had reimbursement cards mailed to themselves and in 2 years Sprint never sided with me to investigate how it happened or send me the cards.

Sprint Complaint

1) We were not receiving calls, notifications, voicemails and/or texts randomly on both our phones. We upgraded our phones but this did not correct the issues. Both my husband and I called multiple times to report the issues were were both having as well as engaging Sprint in chat sessions. We were promised many times that the issue would be looking into but we never received any call backs and the issues persisted. We lost a listing client because of this, costing us over $10,000 in commissions as well as damaging our integrity and reputation with both this client and the client who referred us to them.

Sprint Complaint

They opened an account with 5 lines using my ss# and a different name just to get a sell i was with T-Mobile now I. Owe T-Mobile

Sprint Complaint

Discovered a charge for a tablet that I don't own. It was hidden under a drop down menu. They won't stop or remove the charge or issue a refund.

Sprint Complaint

My phone calls will not come in until a day later text messages are delayed. Apps freeze. Constantly missing important phone calls.