Tag: Satellite TV

DirecTV Complaint

continue to bill for an amount that was credited to a wrong account(not mine). I cancelled services and was told there would be no early termination charges since I had experienced so many problems with my service. An amount $441.53 was to be credited to my acct and the bal to be zero. This is where it gets crazy-I was told this was to be credited as I stated. A ref # 1-237428 was given me and again I was told billing would "ticket" finance and this would solve problem and my bal would be zero. more recently phone communications with "Lee" and informed an escalation number 1-241415564236R2 would be filed and new-correct bal be posted in 7-10 business days. After a month I visited the Direct

DirecTV Complaint

DirecTV has been charging me for channels I dont have that I should have in my package. They removed a channel or channels without notifying me or any other customers but yet is still been billed for channel we dont have. We the customers are getting robbed out of money. I'm trying to see if anything can be done about this matter.

DirecTV Complaint

I have filed a BBB report 27620907 regarding a bill that was not mine. The office of the president for AT&T contacted me and told me it was removed from my profile and it was an error made by their company. I am now having this issue come up again. I want to file a lawsuit. Nobody is trying to help me and are giving me the run around st AT&T and Direct-TV

AT&T Wireless Complaint

I bought a new phone (iphone 7) but it was defective. I could not hear when people would call me. I went on the chat and requested another phone. I specifically asked, is this a new phone sealed? the rep online said yes, brand new sealed from the manufacturer, I guarantee you. I finally got the replacement phone and it was not new. It was a re manufactured phone. I spoke with another rep and they said indeed the rep gave me bad information and they would escalate the issue to their higher ups in regards to him. I on the other hand, have missed two interviews because now I don't have a phone and possibly lost a really good job opportunity.

AT&T Wireless Complaint

You guys already handled a dispute for me against ATT and I feel like they are retaliating against me. My bill is paid every month by an accountant and it shows that my bill was paid in April, yet my bill is showing that I owe $174.00 for this month's bill. There could be phishing involved, but ATT should be able to control that with all the things that I have provided them with. Almost 2 years, paying an average of $250-300.00 a month, I expect better from a billion dollar company.

AT&T Wireless Complaint

I have been called a fraud as well as discriminated against without reason because of the color of my skin and because I walk into AT&T and try to get approved but didn’t as well as I would go in with my girlfriend who had an account and they assumed I was an active account memeber and told me my documents were not valued and meant nothing I went in with my social security card original as well as proof address my California ID bill of pay as well as debt cards mail and bank statements and they denied me several times.

AT&T Wireless Complaint

I recently took a cruise vacation. Upon the ship's departure out to sea, I received a text message from AT&T asking if I'd like to add the cruise pkg (for an extra $100) to my wireless account so that I could continue to use my wireless service without incurring further fees. At no point when I added that plan/pkg did it mention there was a 200MB data usage limit, therefore I assumed it was unlimited. A few days into the cruise I then suddenly received another text from AT&T saying that I've already gone over $100 the data usage limit and that my service was endanger of being terminated.

DirecTV Complaint

We enrolled in Direct TV service as of 06/2015 by phone. We where supposed to get a monthly price for 29.99 for the first year. We were supposed to get three units for three rooms. We only got two. Direct TV never rectified the situation. Furthermore they kep increasing the monthly rate (within a year) and we had to keep calling to inquire about the increasing fees. It would take up to 4 hrs each call, sometimes we had to give up after a couple hrs on hold because that's how long they would have customers waiting.