On April 22 I had already paid Lyft with a different debit/credit card ending with **** that I added that day . From the pick up location Dallas Texas Baylor University Medical center to my drop off location 104 Freeman St Terrell Tx 75160. Remember that my trip was already charged to the Visa Card that was added to my account online and already paid. I contacted Lyft customer support online and inquired that $5 was to be taken out of my debit only how do i go about doing that. Lyft emailed me back this response.....

I reported a lost item in the vehicle. The drive said it was not in the vehicle. I told lyft I know it's in there they said sorry there is nothing we can do about it. Then the drive said the female passengers I was with damaged the vehicle. Lyft charged me $250 I told lyft my passenger or I did not damage the drivers vehicle. I then asked them to describe in detail what supposedly took place. I also asked what was damaged and for picture evidence. They told me the front windshield was cracked. They also sent picture only of inside the vehicle. Lyft said the female passenger stood up in the front seat and fell back onto the rearview mirror and cracked the windshield, but the rearview mirror was still intact n not damaged at all. I told lyft that is impossible it doesn't make any sense.

I was charged a $100 damage fee for apparently leaving a small amount of dirt on the floor mat of the car. I was provided three photos of the "damage", which could easily be cleaned up with a vacuum in a minute or so. Apparently, the driver gave anecdotal evidence that I was the rider who caused the "damage", though no one from the company bothered to follow up with me to get my impression of the ride. But regardless of if I did or didn't dirty the floor mat, to call this damage is completely absurd, and the $100 charge is so far out of line with the actual problem, that to mind it clearly constitutes fraud.