Tag: Product wasn’t what I was promised

Windstream Complaint

March 25th 2019, I contacted windstream at 7:22pm in regards to why my speed is 10mps and why i'm paying 90 dollars a month for internet when i should be paying 60 dollars. Now they have been doing this for years. They have also made a lot of false statements saying that we have faster speeds in my area when all I can find is their internet company with only 10mps. Now they have been doing this in rural areas for years. Why should I have to pay 90 dollars for slower internet while people in the city have to pay 70 dollars for speeds triple my speed. I also have a recording of customer service representative lying as well. Then she put me on hold after I asked her not to.

PayPal Complaint

Paypal didn't let me cancel a transfer. Paypal received my transfer and won't allow me to use those funds for any payments or transfer. Paypal employees have lied to me and said that I could use those funds and I couldn't. I called paypal and they have hung up the phone on me. Someone at paypal purposely type in the wrong security answers that I answered correctly to security questions so my account couldn't be verified. When I called once the representative purposely giggled as he stated the he couldn't hear me so he had to disconnect the call. He continued to repeat this and giggle. I wasn't able to buy food and I explain to several representatives that a percentage of the funds were to pay for groceries and that I people would be starving if those funds couldn't be used.

Airbnb Complaint

I made a booking for a unit in Puerto Rico and upon arriving the place was entirely trashed. After hours the host instructed us to go to a different unit and then the next morning the host changed the locks with our personal property STILL INSIDE. We had to wait hours for them to come to let us back in and then insisted we go stay at a different property. We told them we were going to have to go through air bnb because we did not feel like the hosts were safe or trustworthy. Then, AirBnB refused to give us our money back after all that. We took pictures and everything so now we have to sue them.

PayPal Complaint

I had money sent to me through PayPal and have been trying to transfer my money to my verified bank account. After numerous phone calls where I am left on hold for hours at a time they refuse to transfer my funds stating they cannot confirm my identity. I have been through their confirmation process multiple times, waited the time limits they suggest, I've sent in copies of my drivers license and w2 as requested and they still continue to say they cannot confirm my identity. The money has cleared the account it was sent from and now I am collecting late fees on my rent which i had relied on this money to pay. I am also looking st a pay or vacate notice due to their poor customer service. They advertise send as much as you like, as often as you like to whoever you need to. What they dont tell you is that if it's any higher dollar amount that they will freeze your account and hold your money.