I filed my 2018 tax return with Jackson Hewitt. I took out a refund anticipation loan. I told the representative filing my taxes that my ex-wife and I divorced in July 2018 and did not live together in 2018. They told me that I could still claim my stepdaughter. I was placed under review. following the review by the IRS, I was informed that I owed them 97 dollars. When I filed, I signed up for the gold guarantee. I was told today by Jackson Hewitt since the fees were not paid that does not matter. The only thing they are willing to do