I had booked a house in seaside heights with a host the day before check in. I have spoken with Airbnb and the host himself regarding the full refund. The host replied that he was not aware of his own place strict policy and had approved the message when speaking with me but said otherwise to airbnb. Later, to finding out there is a partner in this decision that was never made aware of till now. He will not pick up my phone calls or return them.

There was a drug trafficking group of men in my apartment from several different countries involving crystal meth, and other drugs. they stole 2 tvs, a nightstand, plants.

Hey my name is Jacobe and in the past week Ive been having unpleasant experiences with Airbnb. The problems started on June 5th when I booked a reservation at the Rosemary. The host was renovating the place and it left a smell in the air that gave me a bad migraine. I was forced to stay the night, as airbnb was unable to book me another room. The company only reimbursed me 50% of my money back and gave me a sympathy coupon of $25 off for my next stay. I proceeded to book a two day stay for the amount of $400 which was voided by the host. This act caused the $400 to be taken out of my account not to be reimbursed for another 5-10 business. I let the company be aware that I was low on cash and

They are refusing to pay for damages and costs of over $2,000 from guest who stayed several months ago. I have called and messaged several times to resolve the issue. The Resolution section, host guarantee, and insurance stipulations are misleading. Airbnb phone representatives provide frivolous information, and when transferred to other departments, they do not return calls or respond by email. It also takes time out of my job to handle these issues.

Owner/Management of unit available cancelled on us 2 days prior to our departure for San Juan, Puerto Rico. We had to scramble and get a much lower level of a location because it was so last minute, nothing else was available. It was Memorial Day Weekend, of course everything was booked. For the original place we had reserved and fully paid for, and booked a week and a half prior, the owner/manager told us that the elevator was going to be shutdown and that renovations were occuring in the common area and that she couldn't allow anyone to stay in apartment without a working elevator. Well, we went to the building while in San Juan. Someone let us in. There were no renovations taking p