Stopped my service after raising rates above agreed price of last billing inquiry, 
my modem indicators off or flashing 04/08/19 .
04/09/19 physically disconnected my modem from comcast/xfinity. 
04/19/19 Called requested senior citizen plan after calling foreign "customer service" poor connection/dropped, disconnected rep. called back still unintelligible. 
04/23/19 returned unused/unopened TV service device. I only used internet, never TV device.
Xfinity representative left tag on door; no date time only 1st name and out of state phone number. 
Continues to bill me after stopped service 04/09/19. 

My bill for 9.95 internet essentials and a digital starter cable was 54.99 now 69.99 my bill does not catch up I pay multiple times a month and my service still gets suspended

I'll give you the long story short because it's a lot. Basically my internet hasn't been working for over a week and I had called comcast asking if they would be able to lower my bill due to the fact it hasn't been working. Fast forward they charged me twice in the amount of $62.36. Later i asked why they did so and they said they would immediately reimburse my bank account within 3 business days. its been over 2 weeks and still i have not yet received my money

Signed up for services not requested. Wrongfully promised services, unknowingly or not, and as a result, causing egregious charges on a monthly basis. Customer service did little to help and after several attempts simply ignored our complaints. Problem(s) not solved.

charged $70 for service call one when before agreeing she said an offsetting credit for same amount would be issued because problem was a feature described on their web page was not working that service call did not fix my problem but caused me to have no picture or service at all. the technician on the telephone who had remotely tested by box before the call now confirmed she couldn't 'talk' to box at all. She couldn't fix he problem caused by tech #1 so she dispatched a second technician to fix a problem they had caused.

The company puts in an auto service charge before the tech. Comes out to see what’s wrong. Even if the service provided would never be consumer responsibility, but because they put an advance note of the service that has a cost. No matter what the tech. Did or added to the service note. The consumer will be charged even if they should not.

Paid for premium internet service for many years and was not getting the internet service speeds I was paying for due to a faulty underground cable line creating a weak signal and internet issues over same period.

Comcast charged me twice in the amount of $62.36 I had called asking why, and asking them to reimburse me, the representative that I spoke to (Albert) and he said he would reimburse the $62.36 to my debit account in 3 business days. I also said I didn’t want to pay the FULL months bill because my internet was not working for a week and a half so I decided to cancel and he said there would be a “cancellation fee” of $90 BUT they would waive it due to the “inconvenience” of charging me TWICE AND my internet NOT WORKING for over a week. Now.. weeks has gone by still no money in my account. I call again and a representative by the name of Paula , employee id #******* stating it would be reimburse 3 business days BUT NOW there is a $43.06 balance due because of the cancellation fee, she ASSURED me I was NOT going to get charged those $43.06 and I look on my account and I got charged