Tag: Cable & Internet

Charter Spectrum Complaint

I setup internet service under my LLC. Spectrum added my name to someone else's account and changed their business name to mine along with my billing address. I get their unpaid bills because they are not getting them. Spectrum also put the other account's authorized users onto my account so they can access my account, which is paid current via auto debit, which means they potentially have access to my financial account information. I have spent 10+ hours trying to correct the problem. Spectrum will not take me off the other account and won't take the authorized users I never authorized off my account.

DirecTV Complaint

. Ive been trying to get a DATE AND TIME for a technician installation for 8 days now. Numerous orders have been placed and every time they keep getting cancelled due to "no technician being available" I have spent about 10 hours on the phone trying to get this resolved. Ive called daily, been in live chats online daily, and nothing is being done. Every single person tells me they can fix the problem and they are sorry for all the trouble yet nothing is being done to resolve the issue. I have requested my money back numerous times as well and keep getting the run around about that as well. When you take money from someone and you don't provide the service its stealing. So as far as I am conc

DirecTV Complaint

They "they or their is referring to directv" don't have online billing setup to show all transactions and are charging returned check fee for payments I did not make and I've received $120.00 in returned check fee. In my opinion they have someone stealing within their company and forensic accountants need to go in to review their books.

Charter Spectrum Complaint

I have had on going issues with Spectrum for approx a year already & all has been noted my Spectrum, it's always something new and it's always a huge fight to resolve any issue. My latest issue is on June 10th 2019 my business phone just stopped working and I wasn't up & running until June 12 2019 so you can imagine how upset my customers were & you can imagine how my sales were negatively affected during this down time. I call Spectrum June 20 2019 to request a fair credit on my account and they first offered me $3.16 then $5.00 then their final offer was $10!!! How does this compensate almost 3 days with no business phone to run my business! My stress level for the down days were beyond he

Comcast Complaint

I have called xfinity/comcast about an outstanding balance that is not applicable to my account. I have paid in full since November 2018, but comcast/Xfinity is saying I missed one payment in January. I paid in January my dues and have the bank statement showing the payment. The payment was then returned to me March 13th from comcast/Xfinity. I still have an outstanding balance of 300 dollars from This. I feel like comcast/Xfinity is trying to pull a quick one by doing this. I have called and called and had an escalation team work on this but we cant make a solution. So I don't know where else to turn to in fixing this problem that isnt mine.

AT&T Complaint

I was lied to about a "promotional" price and having my fiber optics installation fees in divided $payments. NONE OF WHICH HAPPENED!!! We didn't get our promised promotion of $24.99 (even though we had a mailed card from AT&T), did NOT break up the optics payments but charging us the FULL price up front (despite us repeatedly saying we are on a fixed income AND have been LOYAL customers of Direct TV for 14 yrs.), but you have lied to us, stolen our money repeatedly, raised the fees, etc. This has basically DARKENED our relationship with AT&T/Direct TV.

Frontier Communications Complaint

Frontier was cancelled over the phone 3 times in the past 3 months. They tell me that they will send me an email of the confirmation of cancellation and then they do not send anything. I have paid they every last penny owed to them and owe them nothing else. They will not take their equipment back without a pin, and they won’t give me a PIN number over the phone for security reasons. And they tell me that they will mail me a PIN number. I have never received any PIN number from Frontier in the mail. They told me they would send me a box and an address to send their internet box to and they have not done that either. They are rude and unhelpful over the phone. They are improperly trained and