I have been a Comcast customer since 2016 and have never had a billing issue until I moved from one residence to another in April of 2019. My bill increased after every year and when I moved I had decided I'd had enough and called cancel my Comcast services. I spoke with a rep named Roxanne and expressed to her that I was leaving because I did not want to pay $200/month for services and in an effort to retain my business, she promised me Showtime and Starz free for 1 year and she even voluntarily waived my $99 installation fee to move my equipment to my new residence.
Tag: Cable & Internet
AT&T Complaint
For last six months AT&T agents have been installing fiber optics cables in our neighborhood.They have littered my front yard with cables hanging to the ground level and have left a black gadget measuring 1foot diameter and four feet long. It is still there as of today lying on the ground. Nobody asked my permission to do that. It is unsightly to say the least. There also some cable debris. I have taken photos of all this littering.
Charter Spectrum Complaint
Was billed for a full month of Phone service for $29.99 when I only used 12 days.
AT&T Complaint
When purchasing my apple watches over the phone I specifically asked them to put insurance on them. My watch was just stolen last night and I went to get a replacement with the insurance, but was told I have no insurance on either watch. Talked to multiple reps and supervisors today for several hours and have repeatedly been hung up on and or told they won’t fix it for me. I am now stuck with a large bill remaining on a watch that was stolen without being able to get a replacement because THEY Messed up and did not put the insurance on my watches.
Comcast Complaint
have been paying for the fastest internet with speeds up to 400 and only been getting 225 or less, want to be reimbursed for the overpayment
Optimum by Altice Complaint
Deceptive billing/taking advantage of being the only provider in my building/area
AT&T Complaint
$60 early cancellation fee even though I’ve have the service for 7 years.
DirecTV Complaint
I was paying roughly $70-$80 a month until after one year it went to $168/month. I just canceled on June 14, 2019. They made my service cut off date July 5, 2019 and will not change it or issue a refund although they even have all of their equipment returned.
Cox Complaint
Had issue back in august of 2018 of low upload speed on Microsoft xbox live 1.8 upload speed but I still have 324 download speed. I had numerous call outs and they blame xbox for the issue.. I got tired of calling them out to check my service, nothing comes of it except blaming xbox. I got another xbox and change their panoramic cable modem. Still same thing no upload speed and they say we don't do gaming issues. Well last week Cox had maintenance work from 1am-6am. Low and behold I got my upload speed back running way it was before aug 2018. now I put out about $200/month in internet service for myself I have their extender upstairs neither would give upload speed or down load speeds wo
Optimum by Altice Complaint
Improperly billed for 2 service calls related to a)their wiring
