Tag: Cable & Internet

Charter Spectrum Complaint

I have been with spectrum/brighthouse for many years and as of right now every single day I am kicked offline and my internet service is always never working I call and even get a new box but still I'm only able to be online for a short period of time so the speed of the internet and usage That I'm paying for is not being used if I'm getting knocked off line every day for hours at a time also I have yet to receive the 75 dollar refund that was suppose to be offered to me for the charge when switch from bright house to spectrum

Charter Spectrum Complaint

Added phone service to my Spectrum internet account in August 2018 & was shipped a box to do a self install. The instructions were confusing. I ended up having to call in & have someone walk me through the service installation. I was away from the home until October of 2018. This was in late November of 2018. I called within a week to request a credit for the approximately 3 months phone service was inactive. I was told the request for credit had been submitted & Spectrum would either contact me to let me know when the refund will be applied to my account or it would just be in my account within 6 to 8 weeks. I did a chat a couple months later after not seeing the credit and whoever I spoke

AT&T Complaint

I have cancelled my services starting today Jul 8th. My billing cycle started Jul 3rd and goes thru Aug 2nd. The customer service person has informed me that AT&T no longer do proration of the final bill and, therefore, will not pay me a refund for services not used from Jul 9th thru Aug 2nd.

Comcast Complaint

Over 1 1/2 years, I have had internet theft, fully investigated, proven and credits given, with the promise of comcast that if I moved it would stop, it didn't, I am disabled and they talked me into an upgrade for in limited internet, but still theft continues at new address, and no one can help. Not security dept, internet dept, not anyone. Through this. I continue to pay this bill, even having difficulties from the move as I am disabled and live on a limited income. They have interrupted my service as two times in the last month for late payments, even though I have Open tickets from internet theft and fraud and security, my Comcast information on my account has been used to hack into my p

DirecTV Complaint

Well let’s start off like this on January 25 they had took out 109.85 twice on that day an then on the 30 of January they took another 109.85 out again totaling amount of 329.55 from my fortiva credit card an they told me to send them proof of the statements that is what I did an I had called on May 21 an they told me oh I am very sorry but we did not receive anything. But the same day I sent it you direct tv UV claims department they had got it in May 7 with out any problems. I had just paid my credit card on January 17 to be completely paid off an then your company goes in my card with out my permission an takes out the amount of 109.85 three times an they told me oh no miss we can’t do th

AT&T Complaint

I teach classes in an online classroom. I have done this for over a year using AT&T internet. I was upgraded to 6mbps internet speed and my speed worked for many months. On 6/28/2019, my internet ceased to function. I contacted techincal support and they did a diagnostic. They determined that the problem was with the outside line. They scheduled an appointment for a technician to come out on 7/5/2019. I was informed that this was the earliest appointment I could get. The technician came out on 7/5 and said that there was a problem with the outside line. He also said that I was oversold with my internet speed and that I could not get 6mbps internet speed at my address. This does not make sens

CenturyLink – Internet Complaint

I order centrylink for internet I have a one bedroom small apartment a laptop and a couple of phones that I wanted hooked up. I called centrylink and ordered service because the advertisement saying that I can get service for 29.99 then when I order the service i was told a one fee of 89.95 and they said the bill would go down to 78.00 but instead it went up. And not only that we had problems with the service on a daily base, it would only work half the time and it wouldn't work from 11 pm until like noon , I called to get it checked out several times and of course they said the problem was fixed and never was. I even asked if they would cancel my service and instead he sent another tech out