Tag: Cable & Internet

Optimum Complaint

I have paid for services and i did not receive any for several months i was not credited my cable is still off and they are demanding the boxes or we will be charged but they said if i discontinued service i cannot be credited but they are forcing me to give they boxes to stop service but nobody will tell me what to do about the breach of contract i paid for 4 months of service i did not get i just want my money back and they won’t comply they just want the box back and to stop service and not give me services or my money back

Spectrum Complaint

Our Internet went out on 25 April. Spectrum came to repair it on 27 April, and walked off with our television remote. They have since sent out three technicians to return or replace the remote, but have never returned or replaced the remote. They have refused to supply us with any contact information for their local office or a supervisor.

Verizon Complaint

Collections showing from Verizon due to what they claim in-returned equipment. We have called and spoke to numerous people stating we do not have the equipment we returned with UPS pickup as Verizon never provided the return supplies. It’s outdated old equipment and if we had it we would have returned it to avoid this mess but we don’t. I have contacted headquarters as well and they state nothing they can do. All we would like is for them to remove this account from collections. We are not looking for any compensation but it’s been straining on the stress from the credit report hit and trying to get the issue resolved without legal help.

AT&T Complaint

In the approximate month of October of 2018, AT&T in home specialist approached me while I was working in my garage and introduced herself as Heather with AT&T. She was soliciting business and contracts on behalf of AT&T. I informed her that I was happy with my service that I already had internet with AT&T, and that I was on a fixed income and could not afford any more than what I was paying with my current services. She ensured me that she could get me or service for approximately 10 $10 a month including unlimited talk and text

Frontier Communications Complaint

In April 2017, I made a call for Frontier to ask if they offered Fiber in my area ([…]) and a internet speed higher than 30Mbps. I was told over the phone that they do offer Fiber and a speed of 64Mbps. I made sure to explicitly state that I only wanted the service if it was Fiber and was affirmed by the sales rep that that was the case and he scheduled a time for a technician to come out.

Suddenlink Complaint

On May 2, 2019, after a thunderstorm, my internet stopped working. I contacted Suddenlink Support to report the problem and the customer service representative (CSR) stated that she would make an appointment for a site technician (subscriber equipment) to come to my house, for which they would charge $60, but that if I would sign up for an additional service at $6.95 per month they would waive the $60 technician fee.

Comcast Complaint

I'll give you the long story short because it's a lot. Basically my internet hasn't been working for over a week and I had called comcast asking if they would be able to lower my bill due to the fact it hasn't been working. Fast forward they charged me twice in the amount of $62.36. Later i asked why they did so and they said they would immediately reimburse my bank account within 3 business days. its been over 2 weeks and still i have not yet received my money

Frontier Communications Complaint

November of 2017 I moved from Aberdeen, ID to Pocatello, ID promising to transfer services to my new address. They instead created a new account under the new address, making it more difficult to discuss the correct account. After move in they were unable to provide service due to a hill right next to the apartment preventing a direct line to the tower. I called and asked where to go and they agreed to terminate the account due to their inability to provide services.

Verizon Complaint

I have been unable to access my online account, and therefore have tried to pay over the phone. Multiple times this has been bounced, even though there are no issues with my financial accounts, and this has lead to multiple cancellations and reinstatement with changing order numbers. I have never been able to get in contact with someone for a resolution as several of the verizon phone numbers will drop my call as soon as I type my phone number in, leading me to believe that they are deliberately trying to push my account into collections.