Tag: Cable & Internet

Comcast Complaint

After a couple months comcast changed the bundle i originally signed up for and overcharged me for 5 months. Kept calling for them to review things kept tellin me nothin was wrong until i finally spoke to someone that found the problem on 05/21/19. He said he would fix. Today 05/23 they turn off my service. I call different people all day and got the runaround again til i spoke to someone they found the problem again. Except she wouldnt restore service till i paid the money they knew i didnt owe them . so tired.

AT&T Complaint

Hello, my dispute with at&t is that I was only with them for services for about 2months or shorter....during that time I was never able to access my cable ....I had called like every day ,only too be put on hold or them given me wishful thinking. However I also had a cellphone that was supposed to have been free device with unlimited data~however EVERYTHING THEY TOLD ME WHEN I SIGNED UP FOR AT&T SERVICES WAS PRACTICALLY NOT TRUE I RECEIVED MY FIRST BILL AND IT WAS $1000 GIVE OR TAKE A FEW DOLLARS

Comcast Complaint

Stopped my service after raising rates above agreed price of last billing inquiry, 
my modem indicators off or flashing 04/08/19 .
04/09/19 physically disconnected my modem from comcast/xfinity. 
04/19/19 Called requested senior citizen plan after calling foreign "customer service" poor connection/dropped, disconnected rep. called back still unintelligible. 
04/23/19 returned unused/unopened TV service device. I only used internet, never TV device.
Xfinity representative left tag on door; no date time only 1st name and out of state phone number. 
Continues to bill me after stopped service 04/09/19. 

Spectrum Complaint

When getting services we were told they would pay for our Direct Tv contract to cancel services. This was never taken care of no matter how many calls or filled out forms. We did not receive all channels promised or our gift card. We did not continue services and now i have a collection from Direct Tv they didnt pay and from spectrum. This is now effecting my credit report and it should have been taken care of.

AT&T Complaint

AT&T has sent me a bill for over a year in the amount of $257.37. I have a chat transcript as well as several dozen calls where I was told over and over that the account I'm being billed for, has absolutely nothing to do with me and was supposedly sent to their fraud department more than half a dozen times. I've spent over a year fighting this, fighting it when they sent it to collections, and when I tried contacting them I get the same 'That account isn't even in your name. We apologize for the inconvenience and will be sending this to our fraud department.' That's a year now.

AT&T Complaint

In 2018 I entered an agreement with AT&T to provide fast internet to my house they were unable to provide this. my phone service through Verizon was just as fast. Our agreement was 100% satisfaction guaranteed in which I was not satisfied and I was not willing to pay then they reduce the bill saying that I had to pay for the service guy to come out. I disagree they never provided what they said they were going to provide.