Tag: Cable & Internet

DirecTV Complaint

continue to bill for an amount that was credited to a wrong account(not mine). I cancelled services and was told there would be no early termination charges since I had experienced so many problems with my service. An amount $441.53 was to be credited to my acct and the bal to be zero. This is where it gets crazy-I was told this was to be credited as I stated. A ref # 1-237428 was given me and again I was told billing would "ticket" finance and this would solve problem and my bal would be zero. more recently phone communications with "Lee" and informed an escalation number 1-241415564236R2 would be filed and new-correct bal be posted in 7-10 business days. After a month I visited the Direct

Comcast Complaint

In 2018 I had comcast and had to move because I bought a house. I called comcast and tried getting my services transferred to my house but it could not be transferred because comcast didnt service that area. I was told that the cancellation fee will be waived because service couldn't be transferred which I said ok. Then about 30 days later i got a $490.92 bill saying i owed comcast money with early termination fees on there so i called comcast again and the guy i spoke too said dont worry about the cancellation fee again just return the equipment. Today June 6, 2019 I got a letter from a debt collector and so I called comcast who said to me "oh well those charges are for services that you ha

DirecTV Complaint

DirecTV has been charging me for channels I dont have that I should have in my package. They removed a channel or channels without notifying me or any other customers but yet is still been billed for channel we dont have. We the customers are getting robbed out of money. I'm trying to see if anything can be done about this matter.

Suddenlink by Altice Complaint

. I have a cabin which is our vacation home we don't spend a lot of time in the winter usually the summer holidays. However, we will go up in November or December to shut everything down. When we arrived we had no cable service so I called. I was told they switched over to digital and we needed boxes which we were never notified. They would not mail or deliver them to us said we could drive 4 hours to the store in Blythe. Or we could schedule someone to come out. I told them I wasn't driving that far to schedule someone. My date for someone to come out was March 8th. I'm like what well we weren't driving that far and winter was coming up and I usually suspend my service until about May every