A while back frontier communications cancelled my services for non payment somehow they lost my payment in their system I tried to tell them for three weeks that they're wrong and that I paid them with proof from my bank statement at the end they found my payment records and refunded me back a 300.00 plus by sending me a check, few months later credit control agency contacted me stating that I owe frontier communications 279.00 dollars I called them and explained that was a mistake at their end and filed a dispute, I thought that was the end of it. I was checking my credit report today and noticed that they have filed a derogatory account on my credit report for this reason my credit was im

My name is Danielle Robinson and I have been promised my deposit back over 3 times .. it has been over 3 months and I haven’t received it yet.

Back in June of 2018, I received a bill from Frontier that was nearly double our normal monthly service fee. Our bill went from $233.40/month to $447.40/month, and I never asked for or agreed to any additions/changes in my service. Over the past year, I have filed several disputes to remedy this situation (Dispute S-14245109, Dispute S-42113178, and Dispute S-14245109). I have spent hours of time with customer service representatives, and nothing has ever been resolved. In addition, I asked for them to examine their recorded phone records to prove that I never agreed to any extra fees. My calls were never returned. I finally had to cancel my service with them. According to my records