Tag: AT&T

AT&T Complaint

When signing up for uverse service I was promised several things that were then not delivered when my service was set up. upon discovering the services were not as contracted I inquired with at&t - they stalled until after buyer's remorse period expired and now when I attempt to cancel they tell me I will have to pay termination fee

AT&T Complaint

Hello, my dispute with at&t is that I was only with them for services for about 2months or shorter....during that time I was never able to access my cable ....I had called like every day ,only too be put on hold or them given me wishful thinking. However I also had a cellphone that was supposed to have been free device with unlimited data~however EVERYTHING THEY TOLD ME WHEN I SIGNED UP FOR AT&T SERVICES WAS PRACTICALLY NOT TRUE I RECEIVED MY FIRST BILL AND IT WAS $1000 GIVE OR TAKE A FEW DOLLARS

AT&T Wireless Complaint

My name is ****. I was an at&t customer for many years. I also was a direct tv customer. My compliant is that i purchased two phone's from at&t a while back along with two wireless services at 40 dollars a piece plus the price of each phone which came to around 127.00 a month . I paid one of the phone's off early and canceled one of the lines which should have saved me the 40.00 a month. When it did not save the 40.00 i called at&t to ask why , they did not have a good answer but if i wanted to save money on my bill that i should bundle my direct tv with my wireless and save money that way. Big MISTAKE!

AT&T Wireless Complaint

I signed a contract with at&t buy one get one free and have never got the discount. I have talked to a representative over 20 times and I keep being told that it's their mistake and being fixed. However over a year has passed I still have to call nonstop. Was on the phone with them for 5 hours today. Also I paid for the directv bundle witch included internet and a $200 gift card never received either one. I was told they cannot give service to my area however I have still been charged every month for over a year.

AT&T Complaint

AT&T has sent me a bill for over a year in the amount of $257.37. I have a chat transcript as well as several dozen calls where I was told over and over that the account I'm being billed for, has absolutely nothing to do with me and was supposedly sent to their fraud department more than half a dozen times. I've spent over a year fighting this, fighting it when they sent it to collections, and when I tried contacting them I get the same 'That account isn't even in your name. We apologize for the inconvenience and will be sending this to our fraud department.' That's a year now.

AT&T Wireless Complaint

On Thursday, 4/25/19, my Apple Iphone 7 Plus stopped making calls. On Friday 4/26/19, I went to the local Poway ATT Store who tried to fix it but only offered upgrading my phone or going to an Iphone repair center. I visited the repair center as they suggested at the ATT Store only to learn that the phone will no longer work bc the microphone aka motherboard is out. So, since this is the first issue I have had with my phone ever, we called assurant and filed a claim. I received a phone Saturday, 4/27/19. Unfortunately, I was sent a broken phone. After spending 4 hours in an ATT Store and 2 hours on the phone - I was finally told to return the phone back to assurant by Cindy who also stated they will refund me the $112 fee that was assessed once the phone was received.

AT&T Complaint

In 2018 I entered an agreement with AT&T to provide fast internet to my house they were unable to provide this. my phone service through Verizon was just as fast. Our agreement was 100% satisfaction guaranteed in which I was not satisfied and I was not willing to pay then they reduce the bill saying that I had to pay for the service guy to come out. I disagree they never provided what they said they were going to provide.

AT&T Wireless Complaint

I wanted to see if I can reduce my monthly bill and was in touch with a customer rep. That’s when all my headache started. I was given all false promises and never ever it was honored even though I have proof of chat transcript, written estimate from at&t store with the rep ID. This was going for a few months so I finally cancelled their service and now AT&T is telling me that I owe a huge amount for final bill though I used only two days of service in the last month. The final bill is also much more than my regular bill.

AT&T Wireless Complaint

I have a multiline account with at&t. I HAD the $50 monthly plan, me being the primary owner of this plan. The other person,who had ABSOLUTELY NO AUTHORIZATION TO MAKE CHANGES, decided to go change MY prepay plan to the $65 monthly plan and they NOT ONLY ALLOWED IT they refused to fix the problem by switching it back to MY original plan. So now my plan has gone from a total of $78 a month to $108 a month.