Tag: AT&T

AT&T Wireless Complaint

May 17, 2019 I order over the phone XR iPhone and for it to be expedited that same day. My order didn't come in. So I spoke with several agents and a Supervisor (Joey #SJ1580) he had supposedly have had fixed the order and told me I should receive it on Wednesday May 22, 2019. My order was being tracked by me for the whole 3 days. My order was not delivered. I called and was told that it was returned to shipper for no apt# which I gave in Notes to AT&T as well as Fed-ex of my apt#. So I was told to go to an corporate office and I went to the one on

AT&T Complaint

I had the Bundle package with At&t which consist of cable, internet, WiFi, and cell phone a month. Well since I’ve been with At&t they’ve been over charging me by doubling my payments every month. I paid no less then $479 a month for the bundle package, so when I ask why is it costing so much, their customer service rep would say that they charge a month in advance. Well I got rid of the bundle package and went somewhere else for my cell phone needs. They also took money out of mine and my husbands account without being authorized to do so. We had two accounts with At&t being that our daughter was in college. I told them to cancel my account and that we will take our business somewhere else

AT&T Wireless Complaint

I bought a new phone (iphone 7) but it was defective. I could not hear when people would call me. I went on the chat and requested another phone. I specifically asked, is this a new phone sealed? the rep online said yes, brand new sealed from the manufacturer, I guarantee you. I finally got the replacement phone and it was not new. It was a re manufactured phone. I spoke with another rep and they said indeed the rep gave me bad information and they would escalate the issue to their higher ups in regards to him. I on the other hand, have missed two interviews because now I don't have a phone and possibly lost a really good job opportunity.

AT&T Wireless Complaint

You guys already handled a dispute for me against ATT and I feel like they are retaliating against me. My bill is paid every month by an accountant and it shows that my bill was paid in April, yet my bill is showing that I owe $174.00 for this month's bill. There could be phishing involved, but ATT should be able to control that with all the things that I have provided them with. Almost 2 years, paying an average of $250-300.00 a month, I expect better from a billion dollar company.

AT&T Wireless Complaint

I have been called a fraud as well as discriminated against without reason because of the color of my skin and because I walk into AT&T and try to get approved but didn’t as well as I would go in with my girlfriend who had an account and they assumed I was an active account memeber and told me my documents were not valued and meant nothing I went in with my social security card original as well as proof address my California ID bill of pay as well as debt cards mail and bank statements and they denied me several times.

AT&T Wireless Complaint

I recently took a cruise vacation. Upon the ship's departure out to sea, I received a text message from AT&T asking if I'd like to add the cruise pkg (for an extra $100) to my wireless account so that I could continue to use my wireless service without incurring further fees. At no point when I added that plan/pkg did it mention there was a 200MB data usage limit, therefore I assumed it was unlimited. A few days into the cruise I then suddenly received another text from AT&T saying that I've already gone over $100 the data usage limit and that my service was endanger of being terminated.