Purchased a device on May 6th 2019 with an installment plan with ATT at the Apple store. Returned the device the next day which grants me a full refund of the new line and the device amount funded. This resulted in n overcharge on my account which they have refused to remove. For a month, I have called several times with an ATT and/or Apple employee present and was told that this issue would be solved quickly and was even given the date of the 2nd of June being the latest it should be resolved. Throughout the process , no one from ATT reached out to me with any other information. Every time I called I was told that device was never returned even with proof of return(my receipt) which has be

On November 19, 2019, My wife and I purchased 2 new phones of approximately $850 in value, and began wireless service with AT&T.

Call on December 18, 2018 was offered buy on get one free I agreed and now ATT says it was not valid

I asked to downgrade my mobile data plan from 15GB to 7GB. When I did this they said no problem they would take care of it, then they said since I had recently bought the new iPhone X that I was eligible for a free iPhone 8! And my mom still had the 6 so I thought great, I asked the guy several times if I would have to pay for an extra line, because I didn’t want to do that, and he said no. Well basically not only have I been charged for an extra line, but this supposedly “free” phone has been costing me $28 a month! For over 19 months now! I asked him several times to make sure that my mom’s number would remain the same, and that they wouldn’t charge me for an extra line, and he said no

They charged me for a phone I did not receive and continue to charge me. They will not unlock my phone. I’ve spent hours on end on the phone and they refuse to resolve the problem.