An Apple Watch activation resulted in duplicate activations since Sept. 2018. One activation (the broken one) said "Apple Watch Access" and my account was tagged for $15.24/mo. The other one, said "AT&T Unlimited Wearable" and charged me $16.05/mo. Between 2 chat sessions and a phone call, I spent over 4 hours today trying to fix that and cancel another unwanted charge. At the end, I was offered a $100 credit. It's not a lot of extra $ but the whole process of eliminating unwanted features and charges is intended to take excess time and wear customers down. I think it amounts to a deceptive trade practice.

My galaxy S7 is fully paid for, att gave me the wrong unlock code six times. On the 7th try they told me the phone is permanently locked to their network and there is nothing I can do. I fulfilled my obligation, the agreement is that I can unlock the phone I have tried to unlock the phone for 2 months, I must have spent over 10 hours on the issue.

I needed to get a plan where my bill is less and the rep said she can get it lowered from $270 to $230 if i do the streaming mivies on my phone plan so i said is that everything included she said yes i just get a bill for $309 and so she kied and it went up and i called to have my old plan back and they told me i can no longer have my old plan back and the only way i can have lesser bill is to get a plan with a more limited service

Raising prices without my consent

I filed an insurance claim on my phone. Att has been harassing me and my dad saying they never recieved my return. I have video showing the locked mailbox I put the phone into showing the tracking number and the address of the post office box I used. When I called in today after my dad sent me a string of messages at 4am and cussing me out at 8am. The agent told me they recieved the phone and we shouldnt have been being harassed. After they were going to charge us for the phone never being returned. The agent said to disregard our bill when it comes in and they will send another bill with the extra charge of the non returned phone removed.so basically if I hadnt taken the video then ATT woul

For over the past year my bill for Direct TV, Internet and home phone was $116. In April this went to $159 so I called on May 6, 2019 to see how to reduce this monthly bill. I was told if I added m cell phone for $30 a month my new package for the four services would be reconfigured to $120 a month. I verified with the CS person that this amount would include all 4 services and I was assured this was true. I would not have accepted this offer otherwise. I accepted this offer. The first bill I received was for $302. I called again to protest this, but got no satisfaction so I asked to speak to a supervisor. I was not given to a supervisor but was told my inquiry would be sent to anoth