Tag: American Airlines

American Complaint

I booked an American Airline Ticket for my daughter from Abu Dhabi to RDU. When I booked the ticket it was clear that her bags would be subject to American Airlines Bag Policy - $0 for the first bag and $150 for the second under 50lbs. The original flight plan had her on a British Airways flight from Abu Dhabi to London and then to RDU. At the last minute the British Airways Flight was canceled and American routed her onto an Etihad Flight to Frankfurt then an American Flight to Charlotte and then to RDU. When she checked in to Etihad they charged her $384 for bag fees -- $234 more than the American Policy. The also cancelled her Charlotte RDU Flight and a relative had to drive from Raleigh

American Complaint

I paid to have my professional Tripod shipped as baggage to my final destination. after arriving at my final destination part of my tripod (the most expensive part) had been unscrewed and removed. The bag that it was shipped in was ripped open and I am now left with part of a tripod. The head that was stolen was worth no less than 800-$1000. When I entered a claim with AA they said because it was shipped in a plastic bag (like a car seat) they would not reimburse me anything. They said I must ship items in containers that can withstand the riggers of baggage transports. My claim is that I had shipped it this way many times before and this instance clearly shows negligence. There is no machin

American Complaint

In year 2016 somewhere in December, I bought a ticket for my wife from DFW to SJC, but due to american airlines error, she happened to fly to cancun city of mexico, but her luggage arrived to SJC with correct flight. as she was not fluent in English, she couldn’t understand everything and she were instructed to stay in a hotel and the next day they take her to texas and she has to go again thru all immigration process and all. After that she always remembers that incident. Can you help ke in this to sue AA please. I would love to provide all necessary documents.

American Airlines Complaint

My name is Ferdinand Cossi Capo-chichi and the passenger is my 15 years old daughter Ashley Sheila Saignoncapochichi. The booking reference is SHMOSN and ticket number 125 8790518349. Flight Number is BA 1589 operated by American Airlines Departing from DFW to LHR, connecting to another flight to a final destination of LOS (Lagos). Ashley was supposed to travel on May 22nd from DFW to LHR and connect to her flight to LOS, her final destination. She was denied checking in because she was holding a LAISSEZ-PASSER in the place of her expired BENIN passport. A Laissez-Passer is a valid travel document issued by the Benin Embassy in Washington and this is used to reach the country where you can r

American Airlines Complaint

American Airlines had lost my luggage and I had filled out a passenger property questionnaire to claim for the amount lost. After their review, they are claiming the receipt for the Louis Vuitton (LV) hang bag I provided is fake. They claimed they had called LV and this purchase is not in their records. I explained to them that the hang bag was given to me by my close friend and this is the receipt of a legitimate purchase at LV. My case manager at American Airlines said I could respond to the email and repeal it.

American Airlines Complaint

They didn't allow me on flight to London claiming I was late arriving.. I was stranded In Chicago and lost all the money I spent on the ticket as well as non-refundable hotel rooms. The friend I was traveling to London with got stuck in London alone. I also had to pay my own way home to Minneapolis from Chicago. They clearly stated they had empty seats on the next flight to London but wouldn't let me board unless I purchased a full new ticket I couldn't afford.