Optimum by Altice Complaint

On May 17th 2019 I went to my bedroom on the 2nd floor and turned on the TV. It came on but I had no picture. I had closed captioning but nothing else so I new it was not my TV. I then tried rebooting the system and it was still the same. I then dialed 611 tech support and explained the issue. The guy on the other end tried rebooting my system again. It was still the same. He informed me that I had a bad mini cable box and needed to be replaced. He said his earliest appointment he had was May 19th between 4 and 8 pm and that there will be no charges for this service. I agreed. When the tech arrived on Sunday the 19th at about 6pm he came in and ask me what the problem was? I kinda lost it an

Suddenlink by Altice Complaint

. I have a cabin which is our vacation home we don't spend a lot of time in the winter usually the summer holidays. However, we will go up in November or December to shut everything down. When we arrived we had no cable service so I called. I was told they switched over to digital and we needed boxes which we were never notified. They would not mail or deliver them to us said we could drive 4 hours to the store in Blythe. Or we could schedule someone to come out. I told them I wasn't driving that far to schedule someone. My date for someone to come out was March 8th. I'm like what well we weren't driving that far and winter was coming up and I usually suspend my service until about May every

Suddenlink by Altice Complaint

Terminating telephone. We switched from the residential service to the commercial service at our home so we could have a static IP. They kept billing us from both residential and commercial. I did not catch it for 5 months was paying for the service twice. I contacted Suddenlink several times and quit paying the residential service. They canceled and turned it into collections. Got it cut back on but now they have cut the phone off again. Presently have internet and have not gotten a credit for what I have paid on the residential side.

Optimum Complaint

I have paid for services and i did not receive any for several months i was not credited my cable is still off and they are demanding the boxes or we will be charged but they said if i discontinued service i cannot be credited but they are forcing me to give they boxes to stop service but nobody will tell me what to do about the breach of contract i paid for 4 months of service i did not get i just want my money back and they won’t comply they just want the box back and to stop service and not give me services or my money back

Suddenlink Complaint

On May 2, 2019, after a thunderstorm, my internet stopped working. I contacted Suddenlink Support to report the problem and the customer service representative (CSR) stated that she would make an appointment for a site technician (subscriber equipment) to come to my house, for which they would charge $60, but that if I would sign up for an additional service at $6.95 per month they would waive the $60 technician fee.

Optimum by Altice Complaint

I relocated my service from one address to another on 4/4/2019. For the past 18 days the service has not been fully functional. The wifi service cuts in and out. The cable channels have sound but no picture. Most importantly I can not log in to the optimum.net website to access my phone services. I have called twice a day for 18 days. Each call takes about an hour and ends with the promise someone (a supervisor) will call me back. No one ever calls again.