Suddenlink by Altice Complaint

SuddenLink has been charging me $10.00/month every month since February, 2019 for rental of their modem that was returned in February, 2019. I have provided, on several different occasions, tracking information from FedEx that confirms the returned equipment was received by SuddenLInk. Suddenlink has verified this information no less than 3 times. I have contacted SuddenLink Customer Service/Billing, as of yesterday (July 16, 2019), a total of 14 times regarding this issue. On 3 different occcasions I have spoken to a supervisor. On ALL occasions I have been assured that my problem is recognized and is legitimate but still no resolution. Suddenlink has even assigned a "Field Escalation" numb

Optimum by Altice Complaint

A technician came and took my router because it wasn’t working and I’m being told I have to pay $80 even though I was told it was free when I called.

Suddenlink by Altice Complaint

I ordered service with suddenlink in June. Two weeks later I received a bill for $544. I called them to see why the bill so high. I am being charged for stuff that I didn't ask for. The person who sold me the services lied to me about the package they offered. He told me that the he gave me was for $129 a month. I paid the bill and now two weeks later I received a bill for $235. I have to pay it today or my service will be turned off. I haven't had this service a full month and have to pay again. I just don't know what to do.

Optimum by Altice Complaint

There are tap/“500” wires that cut directly across my private rooftop, at shoulder height. Four firemen from the fire department have visited my home and have told me not to use the space until optimum moves the wires because it is a safety hazard. I have taken photos and sent to optimum on Twitter. I have called at least two dozen times. Each time they agree to make an appointment with me, they send a technician instead of a construction team. Each time the technician confirms that it is optimum’s fault and responsibility and they supposedly send a request for supervisor or construction team to respond, however, optimum still continues to send technicians or not respond at all. I have staye

Suddenlink by Altice Complaint

I need my internet, phone, and cable transferred to my new address. Suddenlink is refusing to do this because the previous tenant had a balance with them. I need my services transferred without having to go through all of this headache. Every other utility company has transferred my servoces without a problem except Suddenlink.

Optimum by Altice Complaint

Deceptive billing/taking advantage of being the only provider in my building/area

Optimum by Altice Complaint

Improperly billed for 2 service calls related to a)their wiring

Suddenlink by Altice Complaint

I had my service originally installed about 2 months ago. While my tv worked, my internet only worked for 3 days out of the 16 days I supposedly had service.

Optimum by Altice Complaint

They charge you on your bill for a sport package even though you didn't order it Apparently it's an automatic charge. They also charge restoring fees the time you make a payment to be restored but they charge the restore fees again on your bill on the next billing cycle

Optimum by Altice Complaint

I have been charged for service that does not work. I keep calling and getting hung up on. I tried and internet chat and got they disconnected every time I tried. I keep getting hung up on when I am finally able to speak to a human. The computer answering service does not allow me to enter my information.