I return a galaxy smart watch to sprint on April 5th 2019. I was told I would receive my refund of $238 in 5-7 business days. I was then told by sprint that it will be refunded back on April 17th 2019. Still havent received it. Now Sprint is telling me they havent process the refund and I need to wait. My issue with sprint is that they keep lying to me about my refund and forcing me to wait. I say if you can recieve it in 30 seconds, You should be able to send the money back regardless

I got new phones on my account. They told me I had to add new lines instead of being able to upgrade the lines I already had in order to get promotional rate for the new phones. I was told when doing so that my current plan would not change and the free additional lines I have on my account will apply to the new lines. The only fees I would be required to pay would be for the phone installment itself. This was not true I ended up getting charged for each additional line on top of installment fees for the phones. I sent sprint the contracts given to me showing the $0 per additional line so they finally agreed to just return the phones instead of honor the promise of $0 per line. Prior to them agreeing I had been on the phone with sprint for at least 10 hours trying to resolve the issues as well as being told a different story each different person I dealt with.