Posts

Comcast Complaint

charged $70 for service call one when before agreeing she said an offsetting credit for same amount would be issued because problem was a feature described on their web page was not working that service call did not fix my problem but caused me to have no picture or service at all. the technician on the telephone who had remotely tested by box before the call now confirmed she couldn't 'talk' to box at all. She couldn't fix he problem caused by tech #1 so she dispatched a second technician to fix a problem they had caused.

Frontier Communications Complaint

When I canceled my television portion of my contract and increase the MPS of my internet from 50 to 100 I was assured that this would be acceptable. However; when my internet had become difficult and not smooth I had called in to Frontier and a in house technician advised that in the time I was supposed to be receiving 100 MPS internet I was only receiving 75. I had been charged and paying for the 100 MPS service. When I had become agitated that I had been paying for a service the only offer that Frontier was willing to credit me was for a 3 month credit. I became more agitated and requested credit for services not provided since switching. The billing specialist was adamant that he would not escalate the problem and that I was unreasonable.

Verizon Wireless Complaint

I had Verizon for 10 years, a couple years ago I fell behind for the first time due to my sons mounting medicalBill's. I ended up getting cancelled and shut off. They then sent a collection agency whom I paid 20 dollars and said I would every month. Without notice they let my account go into fault never called again and put a bad mark on my credit. Its cost me alot and I now have a hard time getting financed at all. My son has a mental disability and gets social security now, thanks Verizon for my 10 years as a customer you made my credit go to hell.

DirecTV Complaint

I just previously had problems with this company. My bill was $493..... I had a payment scheduled of $311.72 on April 28th and the remainder of $182 in May. They credited my account on April 29 for $130. I paid $311.72 on April 26th. So I only had $51 left. Now I had wanted to change over from Verizon to ATT and had called three times and was told I could switch over and didn’t need to pay anything. The first time I was told I could change over and no credit check and at the end he tried to run my credit. Then I was told nothing needed to be paid then I was told on May the 4th that my account was in collections.

Verizon Complaint

My internet has not worked since ~3:05 on 05/02/19. I called Verizon at least 10 times. I was then informed that someone at Verizon canceled my internet account and it wouldn’t be till Monday 05/06/10. I work from home for […] and rely on my internet working. Today 05/03/19 I went through the thing with Verizon. They said the issue is due to a switch at Verizon.

Sprint Complaint

Just bought Samsung Smartwatch with LTE only to find out Sprint has not activated VoLTE nationally. I purchased it online with a data plan and not once did Sprint say voice, data, text would not work. Even at the store when I picked up my watch, the sales consultant didn't inform me of the lack of VoLTE in my area. I even asked her for my new phone number, which she gave to me. There is no information on when VoLTE will be available. I already have a smartwatch (Samsung Gear Sport) that connects through bluetooth. I didn't need a second one with similar functions as my other smartwatch. I wanted it for phone calls, text, and data without having to bring my phone with everywhere with me. I've been with Sprint since 2011 and overall been a satisfied customer.