Category: Uncategorized

AT&T Wireless Complaint

When porting over 4 numbers I was told my bill would be no more than $260 with everything included. I had no home of my own, they told me by porting over my 4 numbers I was eligible for the BOGO with no stipulations and I consistently asked them over and over are you sure. On multiple occasions they said yes. Different reps. They never said I needed home services to be eligible. I started the process online and ended up going to the store because they only sent one phone out and during that time my sister passed away so I was out of town. I asked if they wanted to cancel the entire thing all together and they said no just go pick up the other phones in the store which was in another city. We

Gold’s Gym Complaint

I signed up for personal training and after two months I no longer wanted to do the personal training. my contract states that I must cancel 30 days prior in writing lol smh I emailed them one day late (on day 31) they refused to cancel and give me my money back so I called my credit card company who determined that I should get my money back so they gave it back to me but now Golds is coming after me saying I owe them that money even though I dint use any of those sessions. What’s more alerting and is another reason I didn’t want to continue my personal training is because the trainer I had been working with did not want to continue training me if I wasn’t willing to be “friends with benefi

Sprint Complaint

I requested to cancel my services and close my account on 7/11, I chatted in with multiple people and also spoke on the phone with someone. The chat rep I spoke to said I had to talk to this person on the phone, when they called me they placed me on hold for several minutes, then came back and tried to tell me I hadn't paid off my devices so they couldn't unlock them. I told them I had just paid them off with the chat rep. She put me on hold for several minutes. When she came back she said it was going to take more time and asked to put me on hold. She said it's taking so long because 'there are four lines to cancel so it takes time'. I said I couldn't keep waiting because I was at work, and

Vivint Complaint

The salesman said they he was giving away free equipment. I triple checked and asked multiple times that the equipment being installed was completely free? He said yes I would just be charged the monthly service fee. This turns out was not the case. I have filed for a cancellation but they will not do it until the equipment is paid for. They said I verbally agreed on the phone call confirming. I said no I didn't. I agreed to the service all the while the salesman is standing there feeding me more lies about how he was doing a soft credit check and in fact getting me to do a loan. I requested a copy of that phone call as well as my contract all of which I never received.

Hertz Complaint

Hertz was taking money out of my checking account even before I returned the rental. The amount I owed them, 2100, was paid in full. I know this because I called my bank that day and they verified my payment. On July 15th, Hertz billed me again for 2100 dollars and took that money from my account. I called them today and they verified they had double billed me. They said they can send me a check for this discrepancy in 3-5 business days. In the meantime. I have a negative checking account balance which I’m paying fees for. I have bills to be paid through automated checking which won’t be paid. And I will accrue these late payment fees because of Hertz. In addition , I was put on hold for ove

Comcast Complaint

I have been a Comcast customer for several years and that time my internet has never provided the speed that I'm paying for I hardwire my devices to get the hundred 50 megabits per second promised by Blast internet I do well to get 50 or 60 megabits per second if the internet works at all half of the time it's out twice this week there have been area outages where the internet was down half or all of the day I work from home and must have the internet to do my job they give me a few dollars of credit for these instances this does not credit I am not getting the services that I am paying for and Have Nots if I got it my TV is out a large percentage of the time as well and my phone which is al

Suddenlink by Altice Complaint

SuddenLink has been charging me $10.00/month every month since February, 2019 for rental of their modem that was returned in February, 2019. I have provided, on several different occasions, tracking information from FedEx that confirms the returned equipment was received by SuddenLInk. Suddenlink has verified this information no less than 3 times. I have contacted SuddenLink Customer Service/Billing, as of yesterday (July 16, 2019), a total of 14 times regarding this issue. On 3 different occcasions I have spoken to a supervisor. On ALL occasions I have been assured that my problem is recognized and is legitimate but still no resolution. Suddenlink has even assigned a "Field Escalation" numb