Category: Uncategorized

Metro by T-Mobile Complaint

My Wife Lisa and I brought over 7 lines of service from Sprint over to Metro PCS on 06/15/19, I was told that my screen protector was free for my Coolpad Legacy 2019 phone and I never got it, and all in a big thanks to the employee Jose taking it out of my hand to place it in a metro by t-mobile bag and I was never to see it placed over my screen to protect it, well a few days later I had put my phone in my pocket and when I went to sit down, it slipped out of my pocket and hit the ground on its face, and guess what happened..the screen broke and I didn't have it not even a week before my screen was broken and cracked, I have talked to the insurance company and they stated that they don't ev

Sprint Complaint

I was sent a Phone with a bad battery. I could not go to the store and ordered it online. Now they want me to take it to a store to have it diagnosed to see if the battery is bad. I’m willing to do that but if the battery is bad I want to return it and get a brand new phone. Because I do not trust them now on their refurbished phones. I don’t want to keep doing this with them. Why wouldn’t they have checked the battery on a refurbished phone with the same diagnosis they’re going to use for my phone when I take it to the store before they shipped it. I think it is fraud. They are trying to say I waited too long but I called them right away and asked them to send me a new phone. I was on crut

Wells Fargo Complaint

Wells Fargo bought my car loan from a third party. The paperwork got held up by CA DMV due to in completion , missing information to be provided to DMV for registration, therefore causing the current registration to expire. Because of this, we couldn't drive the vehicle . We called many times to Wells Fargo, made multiple cases with them, only to have them close the cases, stating that everything was satisfactory. We were patience, waiting, kept going to DMV to check if the registration was complete only to be told that DMV is waiting on Wells Fargo. This took 6 mos. and an email from me to their VP to get this issue resolved 6mos. So in the meantime, I kept on making the monthly car pa

Guardian Complaint

The sales guy did not tell us it was a 60-month commitment. When the tech came to install the alarm. All the features I wanted was not able to be done. The sales guy said we could put a door pad on the screen door but tech said only the second door which does not make sense if I need a key for first door. Then the tech had to install a different doorbell which required me having an app on the phone in order to hear doorbell but tech could not put on my phone. Another guy came out and could not figure it out as well. I tried to cancel and they said I have to pay an outrages fee. I told them numerous times tht its not what I was promised. They said they cant cancel until I pay 1,260 in full.it

T-Mobile Complaint

For over a year I've been going back and forth with T-Mobile about an escalated bill and complaining about a larger than normal bill. After many attempts / requests to T-mobile on why my bill was so High, I finally spoke with a representative who confirmed my suspicions. The rep informed me that I'd been paying for a phone that I "didn't have". To make matters worse I'd been paying this additional fee for over a year. I contacted T-mobile and spoke with Customer Serv Rep Timothy (employee # 124719) I spoke with him on June 7th at approx 11:30a. He confirmed I'd been paying the fee for over a year and requested that I go to T-mobile on Bissonnet to confirm the phone had been returned, and pa

DirecTV Complaint

account is hotel business account from 2009 paid till june 2019 officially paid for more than $30000 so far to directv with protection plan ...suddenly third party dealer shuts off service from remote location....in last 10 yrs we have no control over account ,( no login or anything Directv said you cant login in business ac) so whatever they are advertising and publishing on papers are wrong after shut down account without notice ...we have to shut down hotel ...No one rent hotel room without tv and no provider to this area ...we file with FCC and state attorney general of IL

AT&T Wireless Complaint

For over the past year my bill for Direct TV, Internet and home phone was $116. In April this went to $159 so I called on May 6, 2019 to see how to reduce this monthly bill. I was told if I added m cell phone for $30 a month my new package for the four services would be reconfigured to $120 a month. I verified with the CS person that this amount would include all 4 services and I was assured this was true. I would not have accepted this offer otherwise. I accepted this offer. The first bill I received was for $302. I called again to protest this, but got no satisfaction so I asked to speak to a supervisor. I was not given to a supervisor but was told my inquiry would be sent to anoth

Frontier Communications Complaint

in April 2019, I called to get a promo for internet only at my home, 400 mbs for $39.99 per month. the salesman was adamant about including tv, with the caveat that I could remove the tv portion of the bundle at any time and keep the promo internet. within 30 days, i called to remove the tv portion and was denied, stating that i would be charged for early contract termination, of which I never received, had an opportunity to review nor executed and have been given tremendous runaround ever since, wasting hours of my time and most of all stuck paying upwards of $113 per month for a bundle that is billed at $75 per month. I'm seeking reimbursement for the overcharges, and compensation for my t