Category: Uncategorized

Frontier Communications Complaint

Frontier has engaged in "negative option billing" making me pay for service I did not order nor want, I called to cancel certain features to no avail. I've been passed around between customer service and retention, been on the phone up to two hours only to be hung up on. I was promised a supervisor would call me back, never happened. I was in a two-year contract that I didn't order - triple-play. when I received my first bill, I didn't mind too much because the cost of it was almost reasonable with the exception that I was being charged for a landline. I don't own a landline phone, never wanted one. I called to have it removed off my bill. I was told they could not remove it because it was p

T-Mobile Complaint

In the month of April 2019, T Mobile had a promotion of buying one phone, add a second line and get a second phone for free. With excitement I called Tmobile for the wonderful off. In the process of the agent processing my product, the agent admitted he made an error which in any case it was not a big deal because mistakes do happen. Although I was on hold for more than two hours, I was in expectant of getting the issue resolved. After four hours the agent was not able to rectify the problem. My account was charged of 154.00 amounted to 456multiple times, because their system still assumes I wanted three lines instead of two lines. I have called serval times since for Tmobile to rectify this

Comcast Complaint

Xfinity automatically increased my bill from $93.9 to $129.05. I called them to ask why. They said the reason is because my old contract was expired. I never get any notification for confirmation to sign a new contract or accept a new higher rate. Moreover, I paid for internet speed 150 mbps download, but I never get higher than 70 mbps once testing. After 1hr talking on phone with couples agents, we couldn’t make a deal and I ended up to cancel my service with them. Moreover, last year when I 1st signed the contract with them, it was included NFL channel. However, I got the bill for 2nd month of service with higher price, I called them to asked why. They said that the package could be chang

American Home Shield Complaint

Company would not provide a replacement Air conditioning unit. I was offered cash in lieu of replacement. Replacement cost was $7,200 (Heat pump air handler and installation) Company offered me$1,600... I've made over 50 phone calls spent numerous hours on hold. waited over 30 days in temperature over 100 degrees. Took time off from work to meet three of AHS repair person, which all of them gave same diagnoses. System must be replaced.