Author: Radvocate Team

Optimum by Altice Complaint

I relocated my service from one address to another on 4/4/2019. For the past 18 days the service has not been fully functional. The wifi service cuts in and out. The cable channels have sound but no picture. Most importantly I can not log in to the optimum.net website to access my phone services. I have called twice a day for 18 days. Each call takes about an hour and ends with the promise someone (a supervisor) will call me back. No one ever calls again.

Uber Complaint

In early April I took Uber from my home to Ontario Airport. Before arriving the airport I asked the driver to drop me off at terminal 2. She ignored my request but drove me to terminal 4 as she mentioned she followed the destination by the app shows. Moreover, she took me to the line for share ride spot and incarcerated me in the “Waiting Line” for over a half hour since she claimed she could drop me at the spot only. I’ve never face such problem before with other share ride app at other airport. I did a research later and I found the waiting spot is for picking up only, Uber driver can drop passengers in where curbside signs indicate you may safely drop off riders. For this reason I missed my flight and have to cancel my related reservation with extra forfeitable fees.

Sprint Complaint

I opened a new line with Sprint along with purchasing a phone. I was unsatisfied with the coverage in my area, so I returned the phone the next day and cancelled the service. About one month later I was charged a $106 service bill to my bank account from sprint. I was angry because this shouldn’t have happened as I returned the phone within the 14 day period. So I called customer service and they refunded my money 5 days later. Another month goes by and I am now charged $188 to my account again from Sprint.

Airbnb Complaint

Cancelled Airbnb reservation within 24 hours of checking in because there was not the amenity that I specifically booked the propert for, a jacuzzi. The property was misrepresented. Airbnb is stonewalling me about the refund which I am clearly eligible for under Airbnb refund policy.

Xfinity Mobile Complaint

I had asked Xfinity Mobile to cancel my lines around March 28, 2018. I was not aware that they reinstated my lines some time after that, while I was overseas. They have charged me line access fees and taxes beginning from Aug-Sep cycle. They also charge me for data for Jan-Feb of 2019 billing cycle. I was charged, illegally without my permission, for phone bills. After I came back from overseas, I kept using my phone for youtube, facebook, and such. This is where the data charge comes from. I wasn't aware that my phone lines were still active 10 months after I had cancelled them. I thought I was able to use the phone because I had Xfinity Internet services at home. I had never agreed to having phone services on my device after March 28, 2018, therefore I should have been never charged for phone services. I have paid late fees on my credit card, for which xfinity is partially at fault because they had wrongfully added to my credit card balance. I have also spent up to 10 hours of time arguing and disputing these charges with customer care representatives. I have waited for about 2 months or so to get this money back, during which time I have had to go through unnecessary amount of stress that I shouldn't have had to.

Enterprise Rent-A-Car Complaint

Rented a 2019 ford 150 had it for less then 2 days engine car overheated and broke down had full coverage on vehicle ( this vehicle is also on recall for same issue learned that after it broke down) we were told to contact roadside. Because we broke down on turnpike we were told to call state police so vehicle could be towed because the turnpike is a private highway. Enterprise reps told us pay the tow company and they would refund the money $225 dollars.