Author: Radvocate Team

Sprint Complaint

In January 2019, I called to cancel my account. I returned my phone on time, paid what I was told all that I owed. I asked for a zero balance letter I never received. in March I get a letter stating that I am about to have my services cancelled. I call and they looked at the account apologized and said that they were closing out the account and that I owed nothing. 4/23/19 I receive a bill for 343. i call and I'm told it was for an early termination fee for the phone I returned. I told them that is not what the bill says. The bill says it is for the phone. they escalate it to three different people. The last person says that is for the termination of the phone, but they will split the bill. i pay again half of the bill and tell them I am going to retain a lawyer because three times I have asked for a letter stating that the account is closed and that I have a zero balance they have refused.

T-Mobile Complaint

My husband passed away on November **, 2018 I notified T-mobile on Saturday January 26 2019 and sent them a scan of the official death certificate. They did let me know money was owed but said that they would wait and find out if anything needed to be done like making payments, a few days later I was called by T-mobile and told that I didnt need to make a payment and that the account was officially closed. On April 17,2019 they shut off my service this lasted for over a week and ended on April 24,2019. They claimed I neglected to pay and didnt even bother to call me and let me know. Ive spoken to at least 7 people from their office in Bellingham who are a special team called T-mobile experts. They didnt even care enough to admit it was thier fault and provide even a written apology.

Lyft Complaint

I reported a lost item in the vehicle. The drive said it was not in the vehicle. I told lyft I know it's in there they said sorry there is nothing we can do about it. Then the drive said the female passengers I was with damaged the vehicle. Lyft charged me $250 I told lyft my passenger or I did not damage the drivers vehicle. I then asked them to describe in detail what supposedly took place. I also asked what was damaged and for picture evidence. They told me the front windshield was cracked. They also sent picture only of inside the vehicle. Lyft said the female passenger stood up in the front seat and fell back onto the rearview mirror and cracked the windshield, but the rearview mirror was still intact n not damaged at all. I told lyft that is impossible it doesn't make any sense.

Bank of America Complaint

My travel agency was scammed by an online hacker. We organized a group trip to the Philippines to stay at a resort called El Galleon in Puerto Galera. After several months communicating with El Galleon, the time came for me to make the final payment for the trip. At that point, a hacker intercepted my emails to El Galleon and was able to send me a fake invoice with a bank account that did not belong to El Galleon. As a result, I sent a payment of 13,846.96 via international wire transfer from my BofA account to the hacker's account. I however, was able to spot the scam several days before the hacker was able to withdraw the money. I then alerted BofA on time to stop the hacker, but because of gross incompetence from BofA's employees, he was able to withdraw part of it.

Credit Acceptance Corporation Complaint

My car was voluntarily repossessed. I receive a letter that i can settle less than what i own on the car yet my understanding was tjat gap paid 16,000 and the remaining is 9000.yet i was told that the car eas going be auction off .yet it was told to me it eas for 16,000 but the letter stated 16,000 was paid by gap so now i m told that i own 9000 but can settle 60 percent of that or give thrm 250 by may 1 and then make payment 175.00 or i will be turn pver to Collection. Also letter staye that i have 23 days to make 60 per ent of the 9000.00 .i eant to go to court because i m still in court about this car because someone vaniize the car and i fpr one did the car really get auction off