Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
No right and illegal! As of today 7/6/2019 (13 Days) into my service plan ($55/a month) Unlimited Text-Talk-Data, StraightTalk has throttled my data speeds down to slow speeds. I have only used (13.84 GB) at this moment, which goes against there own policy stating “At 60 GB, we reserve the right to review your account for usage in violation of Straight Talk’s terms and conditions”. Therefor; meaning StraightTalk has reviewed my account well before the mark they have written in there “Terms of use” as well as there plan “Unlimited Nationwide $55/ a month | Ultimate Unlimited”.
That’s not it.
On June 27, 2019 I received a text message from StraightTalk stating “Your phone is being used as an internet access point (mobile hotspot),which is not allowed with your service plan. Please see terms and conditions http://tc/st-ar/com. If you continue to use it as a hotspot, your data will be disabled”. This being only (3 days) into my service plan which again is not even close to (60 GBS), which is ridiculous. This is illegal and goes against there own policy again stating “At 60 GB, we reserve the right to review your account for usage in violation of Straight Talk’s terms and conditions” and terms statement “We will presume you are engaging in an unauthorized use in violation of these Terms and Conditions, if in our sole discretion, you are using more than 60 GB of data in a 30-day period, you are placing an abnormally high number of calls, or repeatedly placing calls of unusually long duration, if your voice minute total exceeds 43,200 minutes during a 30-day period, or if your talk, text or data usage is harmful or disruptive to the Carrier’s network or to our customer service levels. If we determine, in our sole discretion, that you are using your Service in violation of these Terms and Conditions or in any other manner that we deem to be unreasonable or excessive, we may interrupt, suspend, cancel, or terminate your Service”.
Now, how I use my internet/data is no different then people who continuously watch youtube and use other apps as well as online games and etc. So “Disrupting carrier network” can’t be used when thousands use 40 – 60 GB a month, which is beyond what I use. I find this unfair, judgemental, harassment, unlawful/illegal, and will find a way to start a class action lawsuit.
Complaints Forum 