Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
For the last 6 months my phone service (calls and texts) have not been working consistently. I have many screen shots with different time stamps showing my dropped calls, text messages that wouldn’t go through etc. I switched to Verizon b/c their advertising says the have the best service and I need my phone for business. I have called into Verizon multiple times and each time they apologize, send me to the Apple store to get my device fixed etc. Most recently they told me a new sim card would fix the problem and they would overnight it. The SIM card arrived 2 weeks later, with incorrect instructions on how to install it and it still did not fix the problem. For Verizon to sell me an unlimited plan, that rarely works is fraud.
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