Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
On your website, cricketwireless.com under the Device Trade in FAQs, it clearly states: “[If] my phone is battered, is that okay?” Your company’s response is: “Yes. It just needs to power on and the screen needs to be working.”
My phone turns on fully and the screen works fine.
Your associate told me in-store, since online research indicates I am to make a visit to accomplish a trade in, that this clause does not apply anymore. It is abhorrent that you would falsely advertise I can make a trade in, when your associates tell me otherwise.
I simply want to switch from my IPhone 7S+ to the IPhone 6S+ because of its headphone jack. I was even willing to pay applicable fees; but again, your associate said the store (located at Springhill Avenue in Mobile, AL) does not allow trade in’s.
If you will not agree to your own terms, I will proceed with legal representation.
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