Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
Their employee didnt enter IMEI #’s into their system in regards to 2 warranty exchange phones. As a result, I was unable to return the phones when they quit working. This was the 2nd set of LG V30’s that were faulty. I emailed John Legere. He had a senior officer under him email me back & address situation. In the very first response, she admitted that their system didnt update IMEI’s on new phones. Now whether thats an employees fault or a system error, its still not my fault. As a result of the issue, I was faced with either purchasing 2 new phones at retail price + continue payin on phones that didnt work & pay a non return fee on those phones or just simply change carriers. Before changing carriers, I contacted customer service, technical support, & went to a Tmobile retailer in Joplin, MO. Each contact resulted in me being told that I couldnt return the phones cause the IMEI’s didnt match what was in their system. Now Ive been hit with every damn fee imaginable, including fees on 2 other phones which were my kids’. I even went to the extent of offering to pay for service used. $188 worth. Now the damn bill is over $2000. I spent 8 years with Tmobile. I had more stability than their current AT&T reject CEO. Who has done absolutely jack in regards to this matter accept for hand it off to some chick that cant add 2+2 & get the right answer
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