Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
Back in June of 2018, I received a bill from Frontier that was nearly double our normal monthly service fee. Our bill went from $233.40/month to $447.40/month, and I never asked for or agreed to any additions/changes in my service. Over the past year, I have filed several disputes to remedy this situation (Dispute S-****, Dispute S-****, and Dispute S-****). I have spent hours of time with customer service representatives, and nothing has ever been resolved. In addition, I asked for them to examine their recorded phone records to prove that I never agreed to any extra fees. My calls were never returned. I finally had to cancel my service with them. According to my records, I owe Frontier $512.39, not the $1318.83 that they claim I owe. I have now received a letter from Frontier stating that if I do not pay this amount in full, they will send my account to a collection agency. Even their own collection department will not speak with me. I have EXCELLENT CREDIT (840) and do not want to blemish my credit history, and will sue for damages if my credit is damaged. Please let me know if you can be of assistance to me in this matter. Sincerely, M**** B**** (941.***.****)
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