Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
continue to bill for an amount that was credited to a wrong account(not mine). I cancelled services and was told there would be no early termination charges since I had experienced so many problems with my service. An amount $441.53 was to be credited to my acct and the bal to be zero. This is where it gets crazy-I was told this was to be credited as I stated. A ref # 1-[…] was given me and again I was told billing would “ticket” finance and this would solve problem and my bal would be zero. more recently phone communications with “Lee” and informed an escalation number 1-[…] would be filed and new-correct bal be posted in 7-10 business days. After a month I visited the Direct TV store in Las Cruces,nm where a helpful employee contacted AT&t and was informed my bal was zero. Now to collection agency
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