Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
On November 19, 2019, My wife and I purchased 2 new phones of approximately $850 in value, and began wireless service with AT&T.
I am a current member of the Army National Guard, as well as a licensed Peace Officer for the state of Minnesota so I was told the lines qualified for the First Responder discount.
I was quoted a price of $65.00 a month, taxes, insurance and additional fees included for my wife’s line. And $95.00 for my line, taxes, insurance, additional fees and 1 phone installment included.
I have since then been charged the following amounts for my wife’s phone:
Nov-Dec $176.00 ($30 activation fee included)
Dec-Jan $132.08
Jan-Feb $132.48
Feb-Mar $100.91
Mar-April $99.53
April-May $117.19
May-June $99.53
In all 7 bills I have been charged for installments on both phones, not recieving the BOGO offer quoted to me at time of purchase.
In 4 of 7 Bill’s I have not received a %25 discount for either Military or First Responder.
In 4 of 7 bills I have not received a $10.00 discount for paperless billing and autopay.
I have called customer service twice, speaking for over 4 hours, getting transferred and not receiving answers until I lose connection and do not receive a call back.
I have gone into an authorized AT&T store and spoken with representatives on
02/06/2019
03/08/2019
05/08/2019
Every visit I made, I was told that I am being overcharged, and that the bill should be approximately $65.00 – $68.00 for my wife’s line. I have been told that the issue will be fixed in 1-2 billing cycles.
The other line (my phone) has been charged appropriately at $95.00 the duration of the 7 months.
I have been wrongly charged over $300 by AT&T with no end in sight
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