Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
We purchased a 2014 mini caravan for $14117.29 on August 8, 2015, with a down payment of $3000. My husband made our 1st payment of $493.20 on October 15, 2015. Mind you my husband had put $3000 payment toward the vehicle purchase price of $14117.29. Where did 3 months payment of $1479.60 made in 2015; 12 months of payment of $5918.40 in 2016; 12 months payment of $5918.40 in 2017; 9 months of payments $4438.80 in 2018, we had financial challenges that year, we called Santander Consumer USA for assistance in helping lower our monthly payments-they agreed to $350.20 = for (3 months $1050.60) until January 15, 2019. On January 15, 2019, we returned to the monthly payment of $493.20, which we made $986.40 total for the past 2 months. Where did all of the money that we have paid out $22792.20 toward the loan? It is now in 2019… Why is the estimated payoff $17855.23? Santander Consumer has continued to increase the payoff, something is wrong with this picture. These are predatory practices by Santander Consumer USA because they have misled me as a customer about the cost and terms of auto loans-they have cheated and have taken from my family. And the GAP was a waste of time and our hard earn money!
This evil entity MUST BE STOPPED! THEY ARE ROBBING CUSTOMERS!
What would you like the company to do to fix the problem? (optional)
Refund and bad reporting on my credit.
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